Comment from: james [Visitor] Email
Just to inform you our HORRIBLE MOMENT in IDIOMS CORNICHE ABU DHABI. When me and my Friends ate at this Restaurant Dated 03 July 2010.

At 9 pm we ordered our foods. In the middle of our Conversation with my Friends at 10 pm when one Staff "A" interrupt us and brought the BILL without asking her and she say's in a RUDE way " You're not going to watch (FIFA) anyway - this table is reserved".

Reserved? In this time just 4 tables included our Table Occupied and there's plenty of vacancies and she say's reserved?

Her main reason She meant that "WE NEED TO GO AWAY". Me and my friends was SHOCKED and feel humiliated. Is that the way she treated Customers? Is she's choosing Customers as we are Asian? If that so - she discriminate us. Is that the way she used Customer Service or they (Company)don't teach that Customer Service Skills to the Staff? We were there to BUY the SERVICE and FOODS NOT to treat us like a ANIMALS. We would spent 1,000 dhs in just 1 coffee just to serves us a Good Service.

We've been here in UAE in 7 years and we always dine-in in Restaurants from Cheap to CLass and WE NEVER NEVER NEVER EXPERIENCED like this. Thats the MOST important in terms of BUSINESS. I'm just wondering HOW MUCH you lose customers and income when she always doing that way.

Let us say 3 Customers and they spent 150 dhs in one day = 450 dhs. In one Month you lose 30 Customers and 4,500 dhs for her. PLUS let us say WE will going to inform to our friends, colleagues, customers, clients and in their Friends NOT to go to this PLACE as they HAVE BAD BAD BAD BAD SERVICE. I will guarantee you that.

TO THE MANAGEMENT of this Restaurant: you must take an Action. THIS IS NOT MY LOSS IS YOURS. Sincerely Yours, First and Last Customer
10.07.04 @ 18:25
Comment from: The Abudhabilist [Member] Email
Right.

Sounds like a pretty rough time there James.

'A' could have been having a bad day, not that is much of an excuse.

Anyone from Idioms who wants to contact James to discuss the problem you can do through this site.

In the mean time - James: You should probably formulate a letter of complaint and post it to Idioms.

For the record - The Abudhabilist crew found the service to be okay at Idioms... we weren't there around soccer time though.

:-)
10.07.05 @ 22:57

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